A mom is applauding the “magical” staff members at Universal Orlando Resort for their compassion and expertise in making her son’s experience at the theme park special during his first visit.
Lenore Koppelman posted a heartwarming story on Facebook about her family’s trip to the theme park in Orlando, Florida, on May 29, during which employees were responsive to her son Ralph’s needs every step of the way when he had what she called an “autistic meltdown.”
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